Terms & Conditions

Promotions

PAY IT FORWARD OFFER

  • This offer is only valid until the expiration date specified on the flyer that your discount code is written on, with no exceptions.
  • Receive 10% off your order when you use your own unique code received in your order at checkout.
  • Discounts can not be applied retroactively.
  • Not available in conjunction with any other offer.
  • Discounts are not available on gift vouchers.

 

WELCOME OFFER

  • Sign up for our newsletter and receive 5% off your order when you use your own unique code at checkout.
  • Discounts can not be applied retroactively.
  • Not available in conjunction with any other offer.
  • Discount only available once per customer.
  • Discounts are not available on gift vouchers.
  • The offer is valid for 30 days after receiving the code via email, or via the pop up.

---

Past Promotions

BLACK FRIDAY 2023

  • This discount is applied at the checkout with code BFCYBER20.
  • Excludes gift vouchers, wine packs, individual alcohol products and Frank Green branded products, Get out of Town with frank green for Her Hamper, Get out of Town with frank green for Him Hamper.
  • Discount applies to total cart value, not individual items purchased unless purchasing a single product. 
  • Exclude shipping fees.
  • Cannot be used in conjunction with any other offer, promotion or discount.
  • Cannot be used retroactively. No rainchecks.
  • The sale starts at 12:01am AEDT on 20 November 2023 and ends at 11:59pm AEDT on 27 November 2023.
  • While stocks last.

---

Further Terms

SECURITY

We utilise one of the most secure transaction channels available in the world today.

Our Ecommerce application includes the following security features:

  • We use Stripe as our credit card payment gateway. Credit card numbers are encrypted on disk with AES-256 and decryption keys are stored on separate machines.
  • Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure and doesn’t share any credentials with Stripe’s primary services.
  • Stripe is certified to the highest industry standards and has obtained regulatory licenses around the world, including AFSL in Australia.
  • Ecommerce functionality programmed and maintained by Neto eCommerce, a sophisticated Australian website developer specializing in internet security and watertight website infrastructure.

What does this mean?

This means that when you order gifts from our website, you can rest assured that the highest security checks have been put in place to make sure that your details will not fall into the wrong hands.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

ORDERING ALCOHOL THROUGH GIFTS AUSTRALIA

Gifts Australia supports the responsible service of alcohol. It is an offence to supply alcohol to or obtain alcohol on behalf of a person under the age of 18 years. Liquor Licence LIQP770016481. 

If ordering gifts containing alcohol, you confirm that you are over the age of 18 years. It is a legal requirement that the person placing the order is over the age of 18 and the person receiving the delivery is over the age of 18. 

 

DELIVERY TERMS

We are proud of the quality and presentation of our products and do everything we can to ensure that every recipient is happy with their delivery. In the even that your order is incorrect or arrives damaged or faulty, please contact our Customer Service Team on 1300 459 452 or through our Contact Us page. 

  • We will happily replace, exchange or issue a credit or refund depending on the issue (damage, missing or lost), it's extent and how you wish to resolve the issue, at our discretion.
  • Reasonable damage in transit to packaging is expected and is not eligible for a refund or exchange.
  • We will require photos so that we can better understand the extent of the damage or issues with the product.
  • We will not be able to replace, echange or issue a credit or refund for any product that does not meet the requirements listed below.
  • Please note that refunds will be processed back to the original method of payment.
  • Orders cannot be amended or cancelled once they have been dispatched and are with our couriers for delivery.
  • Please note that changes to orders containing cheese are limited once they have been processed at checkout.
  • Conditions apply to  deliveries made to hospitals, hotels and schools. Further information available through our Help Centre and Delivery Page.
  • If 'Signature Required' is not chosen during checkout, 'Authority to Leave' has been granted. Deliveries will be placed in a secure location on the premises, away from public view and a photo may serve as Proof of Delivery.
  • When 'Authority to Leave' has been given, Gifts Australia and our couriers cannot accept responsibility or liability on the rare occasion that a consignment is lost or stolen after our couriers have recorded the package as 'successfully delivered'.
  • When delivering with 'Signature Required' to a business or location with a mail room, concierge, loading dock or other, any representative may sign for the parcel. Gifts Australia and our couriers cannot accept responsibility or liability on the rare occasion that a consignment is lost or stolen after a signature has been obtained.
  • Should Gifts Australia successfully delivery to an address that was provided incorrectly at checkout, we are unable to organise a courier to collect or redeliver the order. Once a delivery has been made successfully to the address provided at checkout, Gifts Australia is unable to collect or compensate.

 

RETURNS

Please visit the Gifts Australia Returns Page for full information on our 100 Day Returns. 

 

GIFT VOUCHER EXPIRY

Gift vouchers purchased on or after 18th December 2017 are valid for 3 years.
Gifts vouchers purchased prior to 18th December 2017 are valid for 1 year.

 

EXPERIENCE VOUCHER EXPIRY

Experience vouchers purchased on or after 22nd January 2018 are valid for 3 years.
  • The availability of the experience at the price paid is guaranteed for 1-year post-purchase.
  • If beyond 1 year the experience price has increased, the difference will need to be paid directly to the vendor upon booking.
  • If beyond 1 year the experience is no longer available, the value of the experience can be used as Gifts Australia credit. Please contact us at info@giftsaustralia.com.au.
Experience vouchers purchased prior to 22nd January 2018 are valid for 1 year.

 

PRIVACY

This privacy policy sets out how we use and protect any information that you give us when you use our website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@giftsaustralia.com.au.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

'Gifts Australia' Online Store ABN 97 468 249 424 – C1/391 Park Rd, Regents Park NSW 2143, Australia

need it quick?
Get a delivery estimate
for your postcode
let's keep in touch!
questions?
Chat with our customer
service team