FAQ - Frequently Asked Questions
Frequently Asked Questions
These are some of the questions commonly asked by our customers. Our friendly customer service team would be delighted to assist if you have any further queries or encounter any issues. They can be contacted on 1300 459 452 or +61 2 9743 3761 (outside Australia), or via email at firstname.lastname@example.org.
By what date should I place my order so that it arrives in time for Christmas 2016?
- CUTOFF DATES FOR GUARANTEED DELIVERY BY CHRSTMAS - Premium Delivery
– Sydney Metro - Thursday 22nd December (order by 10am)
– Major Australian cities - Wednesday 21st December (order by 1pm)
– All regional and/or remote locations - Monday 19th December (order by 1pm)
- CUTOFF DATES FOR GUARANTEED DELIVERY BY CHRSTMAS - Standard Delivery
– Sydney Metro - Sunday 18th December
– NSW, ACT, VIC, QLD Metro - Thursday 15th December
– SA and TAS Metro - Tuesday 13th December
– WA and NT Metro - Monday 12th December
Do you deliver Australia-wide?
Yes it is a big country but we have it covered! We have flat-rate standard shipping for $10.95 Australia-wide. Orders over $99 to the one delivery address are delivered for free.
Do you deliver internationally?
We would love to send our gifts to overseas locations, however the costs of shipping can be significant and we therefore recommend that our customers find a local provider in the destination country.
I am located overseas; can I send a gift to someone in Australia?
You sure can! Our loyal customers are located all over the world – everywhere from Ireland to Hong Kong, and Sri Lanka to Puerto Rico! All you need to do is proceed through checkout and pay using your credit card or via Paypal. It is important that the recipient’s full address is entered, including a valid 4-digit postcode, so that our courier knows exactly where to go. It’s helpful if we also have the Australian phone number of the recipient in case we need to contact them to arrange delivery.
Can I request a specific delivery date?
You are able to request a delivery date as you proceed through checkout. Look for a box that asks for specific delivery instructions – this is where you can enter your preferred delivery date, along with any other instructions for our courier. We will dispatch according to the date requested, however the final delivery date can vary within the estimated delivery times.
How long will my gift take to reach the recipient?
All gifts are dispatched on the day of order or the following business day. We are located in Sydney, and therefore delivery times to different locations in Australia do vary. See our Delivery page for more information.
Will the recipient know who the gift is from?
That’s up to you! A gift card is included with each gift, and you have the option to upgrade to a full size gift card for $4.95 (View our gift card options). Enter your personalised gift message when checking out – the sender’s name is not printed anywhere else on the package, and so it’s important that the card message is filled so that you get credit where credit’s due!
Do you have gift wrapping available?
We have deluxe embossed wrapping paper available in various colours for $5.95 for each gift wrapped. View the gift wrapping selection of colours.
Will I be charged freight for a voucher or experience?
You will not be charged for freight if you purchase a gift voucher or experience as these are delivered to your recipient straight into their inbox!
Will an invoice be included in the parcel?
As most of our gifts are sent to directly to the recipient, we don’t include an invoice in the parcel. Instead the invoice is emailed directly to you as soon as the order is placed.
What if the recipient is not home when their gift is delivered?
It’s your choice as to whether or not you would like the parcel to be left if no one is home at the recipient’s address. Simply select the ‘yes’ option on the secure checkout screen in the shipping options box. Alternatively, a card will be left for the recipient and the parcel taken by the courier to the closest post office to be picked up.
Will the flowers arrive at the same time as my gift?
If you order flowers and a gift together for the same recipient, occasionally these will arrive separately as flowers are dispatched from a closer location due to their delicate nature. We will always endeavour to coordinate the delivery for you.
Can I send a gift to a recipient in hospital?
We certainly can deliver to a hospital, and the more details we have about the recipient, the more likely the gift will arrive smoothly. Any information such as unit name and room/bed number will help the courier to find the correct person. Please also ensure that the recipient will still be in the hospital by the time the gift is delivered, otherwise it might be a better alternative to send it to their home address.
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