Delivery

Our standard delivery service is FREE Australia-wide on orders over $99!

Want to guarantee delivery on a specific day for a Birthday, Anniversary or other special occasion? Upgrade to Premium Delivery* and select a date in the checkout calendar to ensure your gift gets there on that day!

Left your gift-giving to the last minute and need a gift in a hurry? Upgrade to Delivery Today** or Next Day Delivery^ and select ASAP for delivery to your doorstep in no time!
        

 

Personalised Leather

  • Orders with personalised leather items will take up to 4 business days to be shipped, even if Premium or Express Shipping is chosen
  • If you have other items on your order that you would like to be shipping straight away, please place a separate order


Standard Delivery

  • Standard delivery is FREE for orders $99 or over, and $10.95 for orders under $99
  • ADD 1-2 DAYS TO THESE ESTIMATES IN THE 2 WEEKS LEADING UP TO CHRISTMAS
  • NSW, ACT, QLD, VIC metro: 1-3 business days
  • SA and TAS metro: 3-5 business days
  • WA, NT metro: 5-8 business days
  • All regional areas: 1-2 additional business days to metro estimates above
  • Deliveries are made during business hours Monday to Friday (excluding public holidays)
  • Requests for delivery on specific days cannot be guaranteed when standard shipping is selected, however we will always do our best to aim for delivery on the requested date
  • Orders to multiple addresses and multiple orders to one address are regarded as separate orders and will incur a delivery cost of $10.95 if under $99


Premium Delivery

  • *Available to selected major cities in Australia for $18.95
  • Choose this delivery method to guarantee delivery on a specific day (excluding weekends and public holidays) - ensure that your preferred date is selected in the checkout calendar
  • Not available to PO Box addresses
  • NSW & ACT - Sydney, Canberra, Woollongong, Newcastle, Gosford
  • VIC - Melbourne, Geelong
  • QLD - Brisbane, Gold Coast, Sunshine Coast, Ipswich
  • SA - Adelaide
  • WA - Perth


Sydney Delivery Today

  • **Available to selected Sydney metro postcodes at $18.95
  • Orders placed before 10am (Sydney AEST) Monday to Friday (excluding public holidays) will be delivered by 5:30pm on the same day
  • Orders placed before 1pm (Sydney AEST) Monday to Friday (excluding public holidays) will be delivered by 7pm on the same day
  • This shipping option is only available to choose at checkout prior to 1pm AEST on business days
  • Not available to PO Box addresses

 

Next Day Delivery

  • ^Available to selected major cities in Australia at $18.95
  • Orders placed before 1pm (Sydney AEST) Monday to Friday (excluding public holidays) will be delivered on the following business day
  • This shipping option is only available to choose at checkout prior to 1pm AEST on business days
  • Not available to PO Box addresses

 

Express Delivery

  • Available to areas outside of major cities at $18.95
  • The majority of express orders placed before 1pm (Sydney AEST) Monday to Friday are delivered the following business day, however this is not guaranteed
  • Deliveries to remote regional areas may take 2-4 business days for delivery
  • Express delivery is available to PO Box addresses
  • Requests for delivery on specific days cannot be guaranteed when express delivery is selected, however we will always do our best to aim for delivery on the requested date


Special Delivery Instructions

  • Our couriers are unable to call recipients prior to delivery or upon an unsuccessful delivery
  • The special delivery instructions field on the checkout page allows you to leave specific instructions for the courier that are printed on the label (eg. deliver to the second floor and leave with reception, leave behind the pot plant near the front door)
  • Requests for delivery at a specific time of the day will be printed on the label for the courier to see however cannot be guaranteed
  • Our couriers are unable to leave a note for anything other than advising how to organise re-delivery, or that the gift will be available for pickup from a newsagent or post office


Authority to Leave

  • Unless otherwise indicated by you on the checkout page, deliveries will automatically be labelled with authority to leave (ATL)
  • If the recipient is not available to receive the delivery, our courier will leave it with someone else at the address or in a secure location unattended at the address
  • If no one is available to receive the delivery, and there is not a secure location at the property for the parcel to be left, the courier will leave a card either:

              –  Requesting the recipient to arrange re-delivery by phone or online, or;
              –  Advising the recipient that the parcel has been taken to the nearest post office or newsagent for pickup

  • Please note that with ATL Gifts Australia and our couriers cannot accept any responsibility or liability on the rare occasion that a consignment is lost or stolen after our couriers have recorded the package as 'successfully delivered'


Deliveries Returned to Us

  • Occasionally a parcel will be returned to us for one of the following reasons:

              –  a card was left but there was no response from the recipient to arrange re-delivery
              –  a card was left but the recipient did not pick the package up from the post office or newsagent
              –  the recipient is not known at that address or has moved
              –  address details are incorrect or insufficient
              –  the recipient was in a hospital or hotel and has been discharged or checked out

  • If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead the parcel will be returned to us
  • Orders cannot be redirected while in transit and will need to be returned to us before being sent to the new/correct address
  • We will inform you via email within one week of the parcel being returned to us
  • An applicable re-delivery fee will be passed on to you to facilitate the delivery of the parcel to the same or an alternative address
  • Due to the perishable nature of our hampers, orders returned to us for any of the reasons mentioned above cannot be cancelled and refunded


Returns, Cancellations and Refunds

  • If you have any queries or concerns with the gift(s) you have sent or received, please call our customer service team on 1300 459 452 or email info@giftsaustralia.com.au
  • In the event that your gift, hamper or its contents arrive damaged or faulty, we will happily replace, exchange or issue a credit depending on the extent of the damage
  • We will require photos so that we can better understand the extent of the damage or issues with the product
  • If it is necessary for the product to be sent back to us due to damage or being faulty, we will email you a return label to cover the cost of the shipping
  • We will not be able to replace, exchange or issue a credit for any product that has been dispatched for more than 100 days
  • Please note that refunds will be credited back to the original credit card or Paypal account used
  • Orders cannot be cancelled once they have been prepared and are with our couriers for delivery


Hospital Deliveries

  • Most hospitals have specific guidelines regarding delivery of gifts to patients – it is advisable to contact the specific hospital in advance to find out how their deliveries are received (eg. deliver to loading dock on Smith St, leave with reception in the Lindo Wing off George St)
  • Please provide as much detail as possible about the recipient – bed/room number, ward name/number, full name and street address of hospital
  • Please note that if a parcel needs to be sent to an alternative address due to the patient already being discharged, an applicable re-delivery fee will be passed on to the sender


International Deliveries

  • We deliver to any address in Australia
  • For international deliveries, we advise finding a suitable gift and hamper provider in the destination country, as choosing a local provider will be significantly cheaper. Delays due to customs restrictions in many countries will also significantly compromise the quality of the gift and hamper contents. 


Our shipping location is Regents Park NSW 2143

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